Frequently Asked Questions
Who is Imagine®?
Imagine® brand makes some of the best-selling organic and natural* soups, broths, and gravies. We are part of The Hain Celestial Group, Inc. — the country’s largest and most respected natural and organic foods company—and we’re proud to keep our legacy alive while growing to meet your needs.
How does our new One-Step Easy-To-Open Cap work?
With the new one-step opening, there is no longer a tab under the cap. Simply unscrew and pour! When you begin twisting the cap, you’ll hear a click as the tamper evidence ring breaks away from the cap. As the lid turns, cutting teeth, located inside the neck of the closure, spiral downwards breaking the inner foil seal. Instead of removing the cap and then removing a seal, those two steps are now combined into one easy twist of the cap!
How do I know if my product has been tampered with if there is no pull tab?
You’ll notice a tamper evidence ring attached to the cap before opening. On first time opening, the seals between the lid and the tamper evidence ring are broken open when the cap is twisted. You’ll hear a clicking sound as the ring separates and drops from the cap.
Why don’t I see a foil seal or plastic pull tab when I open the cap?
There is a foil seal beneath the new easy-open cap, but it is cut as you twist the cap one full turn. The inner seal isn’t visible but it remains attached just beneath the opening and doesn’t fall into the product.
Why did you change the cap?
The new one-step cap is more convenient and easier to use. Instead of removing the cap and then removing a foil seal or pull tab, you simply unscrew, pour and enjoy! You’ll also notice a smooth and steady pour and how easy it is to hygienically reseal.
On top of being easier to use, the new one-step cap also results in less waste and uses fewer materials to produce, making it a better choice for the environment. And, as always, our cartons are fully recyclable and made mostly from renewable sources.
Are your aseptic packages recyclable?
Yes. Nearly 58% of U.S. households now recycle aseptic cartons at curbside. To find out more, contact your local recycling center or the Aseptic Packaging Council at www.recyclecartons.com.
Are your aseptic packages lined with aluminum?
Aseptic cartons are made of 70% paper, 23% polyethylene and 7% aluminum. The aluminum is completely covered by two layers of FDA approved, food-grade polyethylene, so the food and the aluminum never come in contact.
Do your aseptically packaged products require refrigeration?
No, they are shelf stable. Once open, you can refrigerate the unused portion and use it for up to 7 days.
What’s the shelf life of your aseptically packaged products?
An unopened package will remain fresh for one to two years from the date of manufacture, depending on the product. You'll find a “best before” date clearly stamped on all of our products.
Are the Imagine® soup and broth containers microwavable?
No, please pour into a microwavable-safe bowl before heating in the microwave.
Are the soups and broths non-GMO?
All our products are made with Non-GMO ingredients.
Do the soups or broths contain MSG?
We do no add MSG to any of our products.
Can the unused portion be frozen?
Can I order your products directly from you?
We're sorry, but our company is not set up to sell directly to consumers. Instead, we sell to regional wholesale food distributors who stock your favorite stores with our products. You can view the Store Locator to find out where to purchase our products.
Allergens & Special Dietary Needs
Are the soups and broths gluten-free?
All varieties, except Chunky Style Soups, are gluten free.
Are Imagine® Soups Kosher?
All of our creamy soups and vegetarian broths are Kosher, as well as our Organic Kosher Chicken Broth.
Do any varieties contain soy?
Yes, Organic Sweet Pea soup contains organic soymilk.
Are the soups and broths non-dairy?
Most of our soups and broths are non-dairy, except Chunky Style Soups including:
- Corn Chowder
- Potato Quinoa & Spinach
- Loaded Baked Potato
- Tomato Bisque